Refund policy

We do not accept returns. Unless there is a defect in your product that has been deemed a manufacturing issue. Please reach out to us regarding any issues so we can resolve it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello.homeapothecary@gmail.com. Please note that returns will need to be sent to the following address: 101-12 Thomas Street S., Arnprior, ON, K7S 2J1 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello.homeapothecary@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges based on scent choices.

If you would like to know what a scent smells like before purchasing, you can request a scent sample which is in the form of a perfume scent strip. These are prepackaged and cost .75 each. Customer pays for shipping and there is no minimum order quantity required.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.homeapothecary@gmail.com.