SHIPPING POLICY
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Shipping
Presently we ship across Canada using the current shipping rates based on Canada Post, Canpar, UPS or Fedex- dependent upon the best shipping quote we receive. Unfortunately our rates are non-negotiable as we pay what we are offered by any of the above companies. Please allow up to 3 business days for processing / packing / shipment of your order.
Orders placed within Canada that are over $150 CAD qualify for free shipping.
Once your order has been processed, you will receive a shipping confirmation via e-mail with a tracking number.
RETURN & EXCHANGE POLICY
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Returns
All items / orders are considered as a FINAL SALE and as such refunds are not issued.
Custom orders are FINAL SALE as it takes my time, and planning, and materials to make a custom order for you.
PLEASE read descriptions of items carefully before purchasing so you aware of their purpose within your home. Using items outside of those recommended purposes are the sole responsibility of the purchaser. We are a candle and candle decor business and as such our products are created for those uses. OUR PRODUCTS ARE NOT MEANT, CREATED, OR TESTED FOR KITCHEN USE.
Returns due to damage during shipping
As I rely on couriers/ Canada Post for deliveries, there may be situations where your purchase arrives damaged, please reach out to me via our email address: hello.homeapothecary@gmail.com. I will do my best to rectify the situation which will be in the form of a shop credit.
If you experience any issues with your product, please contact me as I want to know about it.
Please send a note to hello.homeapothecary@gmail.com, as I will try to rectify any issues to the best of my abilities.
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Contact Us
Pickup Hours
when notified only
62 Valleyview Ave.
Kingston, ON
Canada
K7M 3B9
Mon - Fri
10:00 am – 3:00 pm
Saturday
10:00 am – 3:00 pm
​Sunday
10:00 am – 3:00 pm